I received my Lockitron almost one week ago and began having problems 2 days after installation. I have reached out to support and although I am getting response, help is slow playing back email ping pong. So here i am. I need help. There is an issue with disconnect and connect between the orange and black "disks." This is causing jamming. See cut and paste from my email to support:
My Lockitron is aligned properly and turns the proper amount. It also uses enough and not to much power to turn the deadbolt.
All I did today was plug batteries back in (after being off since Friday) and insert the rubber insert and used my iPhone app to unlock and lock the Lockiton. This worked fine for about 8-10 lock/unlocks and then the Lockiton jammed.
Like I mentioned in my initial request for help, the problem looks to be errors with the connect and disconnect between the circular motor driven black colored disc and the adjoining orange colored dead bolt drive disk. I do not know the mechanics of the Lockiton so I do not know what controls this connect and disconnect of the two "disks," but this is where the error is occurring.
Please let me know if you understand what I am talking about when I refer to these "disks."
Let me know what is next.