Im also lacking response back from support.
One of the first mail was sent from me in the beginning of October, and still no response back.
Im still waiting for my schlage deadbolt that should supposedly fix so that the lockitron were usable on my door.
Ordered in august, 4-6 weeks delivery time. Money should not be drawn from my card before it was heading out of the warehouse. My card was charged in september. But my order still shows unfullfilled. And nothing has arrived.
Im actually considering raising a claim to my creditcard company regarding both my lockitron order and deadbolt order. So that I actually have a possibillity to get my money back if this wont work.
I understand that you guys have a lot of emails to respond to, but what about sending an autoreply with a casenumber and an estimated response time on the emails?
Come on, it should not take over a month to reply on a simple email should it?