I'm #10751 (August 2013), and I'm just done with this.
I sent refund request emails to firstname.lastname@example.org last August and mid-February, both with no response. I just sent the same refund request via the Lockitron contact link in the help section of their website.
I realize that we may be close to getting a shipment, but I just don't care anymore. One can only see so many updates over 3 years before it becomes difficult to believe shipping-related statements. I don't even remember what color I originally ordered, and it says nothing about that on the dashboard.
Please refund my money so I can use it for something less vaporous.