@Pablo_Valente - The flag on the forum is simply a tool to notify the Administrators that there is a post that requires attention.
As I am always logged in to Discourse, I was not aware that it temporarily hides the post. This was not my intention, and it is not Lockitron's intention either: they like to be as transparent as possible with their customers, both current and potential. If there is repeat harassment or spam that does not add value to the user community, the ultimate control falls to them as the owners of the company. It is of interest here that I should note I've never pressed the delete button on any posts except my own, and I've never been instructed to delete a post either.
To alleviate any confusion, I have removed the flag to make the post visible, as it has been answered by @Cameron.
Regarding orders, there are very recent updates posted in this thread. If you still have an active order, and have specific questions regarding your own, you are always free to e-mail firstname.lastname@example.org for information. If you no longer have an active order, or have requested a refund, it is your choice to continue visiting the forum and post. I would only ask that any continued posts be of a constructive nature. I can see you're frustrated, but posting that repeatedly doesn't help anyone or add anything to the conversation.