I have officially requested a refund for my order. The email was sent today to firstname.lastname@example.org.
And just a notice, if you say you are not going to accept my cancellation I just want to point out this is on my receipt email from my original order 3 years ago:
"You can request a refund at email@example.com until your order ships"
My order has not shipped, so I expect this to be honored.
I do hope for a timely processing of this request as well. If an order is shipped to me I will expect a shipping label from Lockitron to ship it back.
If you are still concerned about products being shipped to people that have canceled then the process for canceling should be updated on your end and. a simple cancel button on the dashboard should be added and any outgoing orders should be checked against that. Any orders already in process can simply be shipped to the next person in line and they can be happy to get it sooner than later.