Refund Questions


#197

@cameron Got it. I’ll get it sent out as soon as possible. Thanks again.


#198

@cameron I sent email to support as you recommended (June 5th), but did not get any response. :disappointed:


#199

@Ludek I confirmed that the credit card processor issued the refund; I have followed up via email, however, it looks like we need to wait for the refund confirmation number from the processor so that you can track it.


#201

Hi Cameron,

I’ve been communicating with Aldwin Balanguy and he told me to buy the bridge from Target. He said I would be refunded for the bridge to my Paypal and asked for my email address. Honestly I just want the bridge. I was waiting for the refund and Target no longer sells them. My Order #102082688 . Since this was a gift for someone, I never realized he didn’t receive the bridge until he discussed how much he liked the lock, but wish he had the bridge.


#203

I have emailed support and await instruction on the processing of the refund. I am so disappointed in this, if you could only be straightforward and tell us what happened with the non delivery of Bridges…


Bolt - Shipping Updates
#204

SO…here’s a quote from the last email I received from support on the refund:
“Apologies for the delay in getting back to you. As it turns out, we are unable to confirm a definite date on when your refund will be completed but, we are working on it and we will notify you once it has been processed.”

No definite date? I don’t know whether to laugh or cry but why am I not surprised? I am not getting my money back…am I?


#205

@bn2kool4u I just followed up via support and processed these.