Lockitron Community

Blue light, no lock


#1

I was setting up the lock and had a jam situation, and now there is a blue light (solid) and can not get the mechanism to fire. If I manually flip the switch, the lock/unlock switches in the app


#2

@Identd what version of firmware is on that unit? The blue light indicates that the device is connected via Bluetooth.


#3

I do not have it in front of me, but it is running the latest version, as I just got the lock last night.
I can confirm I can communicate with the lock via bluetooth, but the lock mechanism does not fire any longer, it seems like it does not even try.


#4

@Identd do you hear multiple beeps when trying send a command? This would indicate low battery.


#5

Nothing no flash no sound, nothing


#6

@Identd have you swapped the batteries?


#7

I swapped batteries and this seemed to work The batteries I removed where the ones that came with the unit


#8

@Identd how long were they in the unit previously?


#9

Maybe 2 hours? I took it out of the box, updated the firmware and installed the lock. Had an issue with the app showing opposite status of the actual lock. I pressed the white button closest to the edge of the door frame, and then it jammed. It stopped working after that, until the batteries were swapped. I figured the battery’s were just bad out of the box.


#10

@Identd hmm, that’s concerning. It could indicate that there is an electrical short. Were the batteries warm?


#11

They were not noticeably warm


#12

@Identd ok, thanks for the detail - sounds like a bad set of batteries, sorry about that. Were they shrink wrapped?


#13

They were. I can provide my serial number (BTW props to you guys for making simple serials!) if that would help. I assume it sat on the shelf and the batteries just lost their oomph