Email from Chamberlain - MyQ app

Did you remove the lock from the Lockitron app? And re install as of new?

Yep… Phone sees the lock and auto fills the serial number…but after that I get scanning, connecting, authenticating over and over.

…also, did you delete the Lock/Bolt from the MyQ app?
The return trip from MyQ to Lockitron App was a little bumpy. I used all the standard resets:

  • Delete Lockitron App
  • Delete Lock from MyQ App
  • Remove batteries from lock
  • Unplug bridge from power

I did most steps more than once. Not sure of the final order, but it did finally work again with the Lockitron App.

I’m also going to guess that the MyQ App will never support WiFi access to the Lock:

  • Chamberlain won’t support the Lockitron Bridge. (speculation)
  • Chamberlain won’t support Bluetooth connectivity from the Chamberlain Hub to the Lock. (speculation) [Proximity of the Chamberlain Hub to the Lockitron Lock will be problematic]

…all to say I’m sticking with the Lockitron App. If/When the Lockitron App is no longer available, I’ll evaluate my options at that time.

Just wanted to weigh in here with what I can – the important take away by this email should be that the MyQ app is starting to support Lockitron functionality and that the folks at Chamberlain are moving forward on that path.

I sure wish the Chamberlain folks would provide a road-map of support for Lockitron functionality.
Lack of communication motivates reasonable, patient (6 years, 7 months and counting) people to look for alternatives. Even cheapskates like me understand the concepts of sunk-costs and moving on.
e.g: https://www.indiegogo.com/projects/u-bolt-pro-the-ultimate-6-in-1-smart-deadbolt $149

2 posts were split to a new topic: Unpairing Bridge

I received and email from MyQ today indicating the Smart Garage Hub Gen 3 is compatible with Lockitron and will act as a bridge to be able to control it from anywhere. I’m interested to see how this will piece together since I have the HomeBridge to control my garage door with Siri. Does this mean I may also have official voice control over my Lockitron too? We’ll have to see once the Smart Garage Hub arrives.

My Lockitron; Bolt, Keybad and Bridge. I was trying to use MyQ app, and it was working for a while. However, the PINcode, that Im using in the KeyPad, was not longer working. So I removed the MyQ app and istalled the Lockitron App instead.
Does anyone has information how the work is going at Chamberlain?

If you owned the Lockitron Bridge Chamberlain should have sent you an email to get their Hub 3 for free to replace the Lockitron Bridge. If you didn’t receive the email I would suggest contacting Chamberlain support to inquire. The Hub 3 will allow you to control Lockitron from anywhere as you could with the bridge.

Chamberlain support has been really helpful.
They answered my questions about the gen 3 hub and they are actually sending me two gen3 hubs because I have two bolts with bridges. I learned that at least right now each gen 3 hub can only pair with one lockitron bolt.
So definitely inquire about their support for the keypad.

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Hi, how did things go with the gen 3 hub? Did you get it and how did it work? Would be interesting to hear about your experience. :slightly_smiling_face:

Still waiting on there arrival.
But I’ll report once I receive them and get them setup.


I got this response from Chamberlain.

Thank you for your interest in the Smart Garage Hub Gen 3. Currently this hub is only available in the supported U.S. and Canada regions. Unfortunately we do not have a solution that exists outside of these supported areas.

Thank you,

The myQ Team

Let me know when you have tested it :slightly_smiling_face:.

Got mine also, allthough my garage is 50 meters away from my lockitron. So don’t see how this will work. Also question about the bridge and api and my home assistant, inhad my bridge sent to a usa address since i live in Iceland

Mine arrive this Wednesday.
I’ll be setting them up shortly after.
You need to place them near the locks just like the old Lockitron bridges.
You need one gen 3 hub per Lockitron Bolt. In my case one hub will be able to control the garage door and one of my two Lockitron bolts because the Lockitron bolt is on the garage entry door. My second gen 3 hub will be installed upstairs near the front door to my house.
@haffi sounds like you need one for the garage door and one for you Lockitron bolt further away. Or you could just keep your old myQ hub for the garage and use the new gen three hub near the Lockitron bolt.

Can you let us know how it goes :slight_smile: also regarda to the bug we haf with the status :slight_smile:

For sure. I’ll report back here. Really hoping status issues get resolved. Then I might even buy a third bolt.

I contacted the customer service and I got forwarded to the EU support who told me that only US consumers will get the hub… Sounds crazy to me… :angry:.

Anyone who has an idea on how to proceed in this case?

Ok. I received one of the two hubs I was expecting. I plugged it in and paired it with the Lockitron bolt without any issue. So that is a plus.
As for status updates. They seem to work most of the time with just a slight delay. Works both via direct Bt connection and when connected remotely or on Wi-Fi only.
There does seem to be occasions when there is an error in the hub connecting to the lock and providing status updates. When in this state you can’t lock or unlock with the app. I’m still troubleshooting this issue to see if it is reproducible.
I’d say this is an improvement in the right direction. But it’s so far not as reliable as I want it to be when remote. When connected via BT things seem much more stable.

My hope is chamberlain provides future firmware and or app updates to fix this issue.