We recently updated the FAQ for alignment issues as well as initial error message blues. While the former can typically be tackled with a few tweaks, the latter may require replacing Lockitron. The main thing to note about Lockitron having trouble turning your lock - if your deadbolt is easy to turn by hand before installing Lockitron but difficult to turn by hand after installing Lockitron, then there is likely and alignment or rubber insert problem.
If it’s easy to turn Lockitron by hand after installation, but Lockitron is having trouble turning your lock, then the power on your device likely needs to be upped (contact us at support and we can get you set up with the beta calibration page).
If Lockitron spins continuously or spins for a while and then plays an error song, then there is likely a switch issue (and Lockitron will jam on your door when installed with this issue).
If your switches seem to be out of alignment we would be happy to replace your Lockitron. Alternatively you can tweak Lockitron’s switches yourself within a few minutes using only the included screwdriver. Take a look at the great video @han put together at https://www.youtube.com/embed/JDR_1tmnpic.
If you’re having trouble with either the set up process or turning Lockitron, make sure to take a look at these docs: