Lockitron Community

Lockitron mail server on spam blacklist


#1

My daughter tried to reset her password for her lockitron account associated with our Bolt.

She could not receive the email because the email server lockitron uses is on a spam blacklist at spamcop.net - a reliable spam blacklist:

Nov 26 16:18:23 rockridge postfix/smtpd[9049]: NOQUEUE: reject: RCPT from o4.31pqt.s2shared.sendgrid.net[167.89.55.65]: 554 5.7.1 Service unavailable; Client host [167.89.55.65] blocked using bl.spamcop.net; Blocked - see http://www.spamcop.net/bl.shtml?167.89.55.65; from=bounces+4533-852b-user=host.com@emailer.lockitron.com to=user@host.com proto=ESMTP helo=<o4.31pqt.s2shared.sendgrid.net>

I subsequently tried creating a new account for her at gmail.com and the email never arrived, perhaps for the same reason.


#2

@jjd it sounds like they blocked a SendGrid server. We’ve gone through most of the hoops available to ensure that Lockitron.com isn’t blocked (and our reputation according to SendGrid is currently 99%), but unfortunately it’s hard to control when our email provider gets flagged :confused:


#3

Yes, that is hard. Though as a paying customer, you should be able to complain and get them to fix it. Right now, anyone receiving email at a site that blocks spammers cannot receive “password forgotten” emails or “invite new user” emails. That makes the Lockitron system unusable.

If sendgrid.net cannot fix it, you should find a different email provider.


#4

@jjd hmm I didn’t realize that you were referencing a Gmail account. I haven’t heard of this; SendGrid also indicates when we bounce due to spam and I haven’t seen anything recently. Could you send me her new email address? Sounds like the blacklist might be coincidental with an email bug on our end.


#5

At first it wasn’t a gmail address – that’s why was able to include the SMTP log above. However, when that failed, I tried gmail and that never received her. I will PM you the address. It would have occurred in your logs about 16:30 EST on 26 November. (+/- 15 minutes)