SO…here’s a quote from the last email I received from support on the refund:
“Apologies for the delay in getting back to you. As it turns out, we are unable to confirm a definite date on when your refund will be completed but, we are working on it and we will notify you once it has been processed.”
No definite date? I don’t know whether to laugh or cry but why am I not surprised? I am not getting my money back…am I?