Trying to register using the iPhone app

I am trying to register using the app however I always get
“An unknown error occurred, please try again”

I’ve tried with my iPhone 8 and my iPad but am not sure how to proceed. I’ve been requested to use the app through an Airbnb host.

Thank you for your help.

@RichardArsenault there are a number of bugs that might cause this behavior. I recommend reaching out to support@lockitron.com if you haven’t already.

One idea: If an Airbnb host sent you an invitation, you might try entering it via the Lockitron.com website on a computer with and without your phone number.