What is going on with Lockitron... cameron please help?

I’ve been emailing support over and over for the last week with 0000 response. My bridge won’t open the lock via wifi anymore. So I went to uninstall and reinstall lock, yet now I’m stuck. When I go to add device " This device has already been registered to this account" and there’s nothing I can do. Serial: Verbal Shovel 1930

Even when I get it back online, it sounds like I can’t unlock/relock via the website or wifi anymore? Is this original bridge now not supported? Or back to normal. Very disappointing to have this happen.

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